I took my lil girl there in desperate need of help. They will not take accountability for their mistake and negligence. I was so Shocked and hurt, they lied to cover up their negligence. He flat out lied, a splint should not cause my baby to lose parts of her paw and a week later her big paw pad had fallen off and her bone was still exposed. Before we knew the extent of the damage and before her paw pad fell off, the ER surgeon there lied to me and told me it was normal damage caused by a splint and that no her bone wasn't exposed nor will she lose any paw pads. They won't refund me and told me to come in for free bandage changes. I called Blue Pearl right after they removed the splint and spoke to a manager and explained everything. I have to put special bandages on her daily, my reg vet showed me how and put her on antibiotics to Prevent infection. Her bone is exposed on one side and her main big paw pad fell off completely. I went to Blue Pearl for help with a leg injury and now my baby is going to lose half of her paw. She has dead, necrotic tissue and dead paw pads. My vet also looked at the xrays and said she never should have been put in a splint to begin with, just a brace. They noticed dead tissue and 2 days later we discovered the worst. Her paw was 3x the normal size and it was bleeding. At my regular vets office, they discovered the splint had been put on incorrectly and too tight. They sent home anti-inflammatory and pain meds and told me to follow up for a splint change with my regular vet in 7 days, I did just that. My baby, Stella, hurt her leg playing and I took her here and they did xrays and said she had a hock joint fracture and put her in a splint.
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